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Browse through the sections of Frequently Asked Questions below. If you need more help click here for the Wiki Home page, or scroll to the bottom of this page for the listing of spaces that provide more in-depth instructions, tutorials and videos.
You can also contact our full time support staff year-round:
Email
Englishsupport@regattacentral.com

Français

aide@regattacentral.com
Deutschhilfe@regattacentral.com
Phone
US & Canada(614) 360-2922
Australia

+61 2 6100 4216

Forgot your Login Username or Password?
    • Go to www.regattacentral.com and click on 'Login' at the top of the page
    • Use the 'username' link to request that your username be sent via email. Use the 'password' link to request that a link be sent via email to reset your password.
    • Submit the requested information then check your email
How do I change personal information (i.e. name, address, affiliation, email, password, etc.) for the account holder?
    • Go to www.regattacentral.com and login
    • Click the 'Account' link located in the upper right hand corner
    • Click the 'Update' button after you have made any changes to the Account Information
How do I edit my athlete information or add an athlete to my roster?
    • Go to www.regattacentral.com and login
    • Click on the 'Roster' link to the right of your team's name listed in the Affiliations box
      • Double click on an athlete's name to edit information
      • Click on the "New' button to add an athlete to your roster

The wrong USRowing number has appeared on my roster. How do I fix this?

    • Go to  www.regattacentral.com and login
    • Click the 'Roster' link to the right of you team's name listed in the Affiliations box
    • Click the 'New' button, then search for your original USRowing number and add that record to the roster
    • When the record has been added, select both rows (the old and new USRowing records) and click the 'Merge' button
Why can't I access my roster?
    • RegattaCentral moved to a team-wide roster system on February 20, 2012. Account holders with the necessary permissions will be able to view the full or partial roster for their club or team. A 'roster' link is available in the Affiliations box.
    • If you feel that you should have administrative level access to the roster, but do not see the full list for your team, please contact RegattaCentral Support.
How do I submit an entry?
How do I submit a composite entry?
How do I pay for regatta entry fees online?
    • Go to  www.regattacentral.com and login
    • If you have already submitted regatta entries click the 'my invoice' link located under the regatta in your Regatta Calendar & Entries box
      • Click 'register' if you have not yet completed regatta entries
    • If a balance is due options for online payment will be available. Please note that the full balance listed will be charged when you submit your credit card information. Refund requests must be sent directly to the regatta host.
How do I register more than one participant for a club service listed on RegattaCentral?
    • If registering through your club's website you can indicate the quantity for each program, or add the program to your cart then click the 'Add another' link after you log in. Select the participants' names in the drop-down menus.
    • If registering through the RegattaCentral website you can click the 'Register' or 'Join/Renew' link then click the 'Add another' link on the cart page. Select the participants' names in the drop-down menus.

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Club Management

What features are available through your Club Management Service?
    • Ability to customize the registration form for each of the services you create
    • Ability to set a capacity for each service
    • Ability to create a 'roster' for each service
    • Email notification when someone registers
    • Daily activity reports to track registrations and payments
    • Individual account management features for each registrant allow you to add, edit, and remove payments and registrations for active participants
    • Powerful discounting engine for multiple registrations
    • Full-time phone and email support for club staff and club members
    • And More! Please call (614) 360-2922 for more details
What are the fees for your Club Management service?
    • The Club Management fees are calculated per person per registration
    • There are no registration fees for volunteer or donation services
    • There are no long term contracts or hidden fees on RegattaCentral 
    • Our payment methods include: PayPal (free to set up and can use if we do not accept your credit card); all major credit cards (VISA, MasterCard, and Discover) and check by mail
    • Please call (614) 360-2922 for more details about our pricing
Can I get a demonstration of the Club Management service before I decide to use RegattaCentral?
    • Absolutely! RegattaCentral uses TurboMeeting, an online meeting program, to demonstrate the features of our Club Management service. This allows us to interact directly with our potential customers and receive immediate feedback about our services. It also allows us to "pass control" to the user so they can experience how the features work first hand. Conference calling is also available.
How do I post my club on RegattaCentral so I can take advantage of your Club Management service?
    • Posting your club on RegattaCentral is easy! Just send an email to: support@regattacentral.com with the following information:
      • Host:
      • City, State & Zip of venue:
      • Primary contact:
      • Email of primary contact:
      • URL of club website:
      • Payee (whom to make checks payable):
      • Payment address (where to mail checks):

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Regatta Management

 

What features are available through your Regatta Management service?
    • Fully configurable regatta registration system
    • Self-provisioning features and fully integrated content management system so regatta staff can update deadlines, upload PDF documents and images, enter the schedule and more in real-time
    • Ability to access accounting and compliance reports
    • Ability to interface with many of the leading timing providers in the industry (RaceDay, RegattaMaster, and Regatta Workbench)
    • Post-regatta survey with results available in real-time to the regatta staff
    • Full time phone and email support for regatta staff and regatta participants
    • And More! Please call (614) 360-2922 for more details
What are the fees for your Regatta Management service?
    • Regatta Management fees are based on shell size
    • There are no long term contracts or hidden fees on RegattaCentral
    • Our payment methods include: PayPal (free to set up and can use if we do not accept your credit card); all major credit cards (VISA, MasterCard, and Discover) and check by mail
    • Please call (614) 360-2922 for more details about our pricing and new discounts

Can I get a demonstration of the Regatta Management service before I decide to use RegattaCentral?
    • Absolutely! RegattaCentral uses TurboMeeting, an online meeting program, to demonstrate the features of our Club Management service. This allows us to interact directly with our potential customers and receive immediate feedback about our services. It also allows us to "pass control" to the user so they can experience how the features work first hand. Conference calling is also available.
How do I list my regatta on RegattaCentral?
    • If you have used RegattaCentral in the past please send an email with the name of the regatta and the new date. We will be able to copy most information.
    • If you represent a regatta that is new to RegattaCentral send an email to support@regattacentral.com with the following information:
      • Regatta name:
      • Host:
      • Date of event:
      • Desired registration period:
      • Event type (sprint, head, etc.):
      • Venue (body of water):
      • City, State & Zip of venue:
      • Primary contact:
      • Email of primary contact:
      • Categories of events offered:
      • URL of host website:
      • URL of event website:
      • Payee (for whom to make checks payable):
      • Payment address (for payments sent by check):
      • Entry fees for each boat type:
      • Late entry deadline (if applicable):
      • Late entry fees (if applicable):

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For more information, step-by-step information, and video tutorials check out the links below:

 

 

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