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Introduction

The Entries & Waitlist Manager allows regatta administrators to move entries to other events, scratch entries, and manage waitilist requests. Read the instructions below for help with using this feature.

Note: This page is for regatta organizers who have staff access to their regatta.

Directions for Using the Waitlist Manager

The Waitlist Manager can be used to accept or cancel requests from the waitlist queue. If accepted, a confirmation email with editable text can be sent to the account holder with instructions to login to their RC account to complete the entry process and submit payment. Follow the steps below to use the Waitlist Manager.

  1. Login to your RC account
  2. Go to the Staff page
  3. Click the Entries & Waitlist Manager link
  4. On the Entry Manager page, there are Accepted, Queue, Expired and Canceled columns under 'Waitlists'
    1. The 'Accepted' column indicates the number of requests that have been accepted by the regatta host and are pending submission by the account holder
    2. The 'Queue' column indicates the number of active requests on the waitlist
    3. The 'Expired' column indicates the number of waitlist requests that were expired because the account holder did not complete the entry in a timely manner
    4. The 'Canceled' column indicates the number of waitlist requests that have been canceled by the regatta host or the account holder
  5. Click the name of the event you would like to manage
  6. Scroll to the bottom of the page to view the 'Waitlist Requests' section
    1. Click either 'Accept' to accept the request or 'Cancel' to cancel the request
  7. After the request has been either accepted or canceled, a confirmation email can be sent to the account holder who submitted the request. This is highly recommended, especially if accepting a waitlist request. If you do not wish to send a confirmation email, un-check the Send confirmation email box.
  8. Make any desired changes to the text of the email and click 'OK' to send the email and/or complete the action.
  • Once a request is accepted, it will listed as Pending Submission until the account holder logs into their RC account and completes the entry process. If a deadline for entry submission has been given and the status is still Pending Submission, click the Expire link to cancel acceptance into the regatta.
    1.  A confirmation email can be sent to the account holder informing them of the expiration of the request. The text of the email is editable as cited above.

Directions for Scratching or Moving an Entry

  1. Login to your RC account
  2. Go to the 'Staff' page
  3. Click the 'Entries & Waitlist Manager' link
  4. On the Entry Manager page, click the name of the event you wish to manage
  5. In the Entries section, there are 'scratch', 'move' links in the Actions column (the Names and Contact information were removed from this page for privacy purposes).
  6. Click 'scratch' to scratch an active entry

    1. Select 'Mark entry as scratched' if the account holder IS responsible for the entry fee 
    2. Select 'Mark entry as deleted' if the account holder IS NOT responsible for the entry fee
    3. If you do not wish to send a confirmation email, un-check the box
    4. Make any desired changes to the editable text of the email
    5. Click 'OK
  7. Click 'move' to move an active entry from one event to another
    1. Select the desired event from the list. NOTE: only events that match gender and shell size will be listed
    2. If you do not wish to send a confirmation email, un-check the box
    3. Make any desired changes to the editable text of the email
    4. Click 'OK

Directions for Restoring an Entry

  1. Login to your RC account
  2. Go to the 'Staff' page
  3. Click the 'Entries & Waitlist Manager' link
  4. On the Entry Manager page, click the name of the event you wish to manage
  5. In the Scratched/Deleted Entries section, there will be a 'restore' link in the Actions column
  6. Click 'restore' to restore an entry to active status
    1. If you do not wish to send a confirmation email, un-check the box
    2. Make any desired changes to the editable text of the email
    3. Click 'OK

Support

Please call 614-360-2922 or email support@regattacentral.com with any questions.

 

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